Table of contents

Slide 1

Bad News Message

Primary Purposes

Secondary Purposes

Apologize?

Organizing Negative Letters

Organizing Negative Memos: Superiors

Organizing Negative Memos: Peers & Subordinates

Peers & Subordinates, continued

Parts of Negative Message

Using Buffers

Buffer Content

Reasons

Refusals

Alternatives

Endings

Tone in Negative Messages

Alternative Strategies

Author: C Martin