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Exercise 7.1
Subject: New Employee Suggestion System
Beginning October 1, all of you who are hourly employees of Video Adventures will be able to get cash awards when your suggestions for improving the company are implemented.
Ideas about any aspect of Video Adventures are eligible: streamlining behind-the-counter operations, handling schedule problems, increasing the life of videotapes.
•If your idea cuts costs or increases income (e.g., increasing membership sales,increasing the number of movie rentals per customer), you’ll receive 10% of the first year’s estimated annual savings.
•If the idea doesn’t save time but does improve service, work conditions, or morale, you’ll receive a check for $50.
To submit a suggestion, just pick up a form from your manager. On the form, explain your suggestion, describe briefly how it could be implemented, and show how it will affect Video Adventures. Return the completed form in the new suggestion box behind the back counter. Suggestions will be evaluated at the end of each month. Turn in as many ideas as you like!
Think about easy to improve problems you face every day. Can we speed up the check-in process? Cut paperwork? Give customers faster service? Increase the percentage of customers who bring back their tapes on time? As you serve people at the counter, ask them what they’d like to see at Video Adventures.
Your ideas will keep Video Adventures competitive. Ten years ago, Video Adventures was the only video store on the west side of town. Now there are six other video stores within a two-mile radius, and even the grocery stores rent videotapes. Efficiency, creativity, and service can keep Video Adventures ahead.
Employees whose ideas are implemented will be recognized in the regional Video Adventures newsletter. The award will also be a nice accomplishment to add to any college application or resume. By suggesting ways to improve Video Adventures, you’ll demonstrate your creativity and problem-solving abilities. And you’ll be able to share the credit for keeping Video Adventure’s reputation as the best video store in town.