Exercise 8.2

A colleague in another state agency has emailed you asking if you would like to use the payroll software her agency developed. You wouldn’t. Switching to a new program would take a lot of time, and what you have works well for you.
The following messages are possible approaches to giving her the news. How well does each message meet the criteria for delivering negative messages?
Subject: Re: Use our software?
No.

A colleague in another state agency has emailed you asking if you would like to use the payroll software her agency developed. You wouldn’t. Switching to a new program would take a lot of time, and what you have works well for you.